What is ISO 9001 and why it is important?
Over one million organizations worldwide are independently certified to ISO 9001, making it one of the most widely used management tools globally.
Contents of ISO 9001:2015 are as follows:
· Section 1: Scope
· Section 2: Normative references
· Section 3: Terms and definitions
· Section 4: Context of the organization
· Section 5: Leadership
· Section 6: Planning
· Section 7: Support
· Section 8: Operation
· Section 9: Performance evaluation
· Section 10: Continual Improvement
Similar to its predecessor, ISO 9001:2008, the layout of the current version of the standard follows PDCA (plan–do–check–act or plan–do–check–adjust) principles. PDCA is an iterative four-step management method used in business for the control and continuous improvement of processes and products.
The ISO 9001:2015 management system standard helps ensure that consumers get reliable, desired quality goods and services. This further increases benefits for a business.
Over time, various industry sectors have wanted to standardise their interpretations of the guidelines within their own marketplace. This is partly to ensure that their versions of ISO 9000 have their specific requirements, but also to try and ensure that more appropriately trained and experienced auditors are sent to assess them. Some examples include:
· The TickIT guidelines
· AS9000 is the Aerospace Basic Quality System Standard
· PS 9000, QS 9000, ISO/TS 16949 now referred to as IATF 16949:2016 are the various Automotive Quality Management Systems
· TL 9000 is the Telecom Quality Management and Measurement System Standard
· ISO 13485:2016 Medical devices
· ISO/IEC 90003:2014 Software engineering
· ISO/TS 29001 is quality management system requirements for the design, development, production, installation, and service of products for the petroleum, petrochemical, and natural gas industries
· ISO 22000 Food Safety Management Systems
· ISO 17025:2017 is the Quality Management System applicable only to Testing and Calibration Laboratories
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Reasons for use?
Proper quality management can improve business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation.