What is required as an absolute minimum for ISO 9001:2015 certification?

It is a common misconception that every process within an organisation (business) must be documented in order to gain ISO 9001 certification. This is simply not the case. With the shift towards risk based thinking, the 2015 revision of the standard is more adaptable than ever before. We’ve put together a list of the required documents for ISO 9001 below

Policies and Records required by ISO 9001:2015
Policies	Clause
Scope of the Quality Management System	4.3
Quality Policy	5.2
Quality Objectives and Plans for Achieving Them	6.2
Procedure for Control of Externally Provided Processes, Products and Services (outsourced processes)	8.4.1
Records	Clause
Record of Maintenance and Calibration of Monitoring and Measuring Equipment	7.1.5.1
Competence Records	7.2
Product/Service Requirements Review Record	8.2.3.2
Record of New Requirements for Product or Service	8.2.3.2
Design and Development Inputs Record	8.3.3
Record of Design and Development Controls	8.3.4
Design and Development Outputs Record	8.3.5
Record of Design and Development Changes	8.3.6
Record of Evaluation of External Provider (supplier)	8.4.1
Record of Product/Service Characteristics	8.5.1
Record of Changes on Customer’s Property	8.5.3
Record of Changes in Production/Service Provision	8.5.6
Evidence of Product/Service Conformity	8.6
Record of Nonconformity	8.7.2, 10.2.2
Monitoring Performance Information	9.1.1
Internal Audit Program and Results	9.2.2
Management Review Results	9.3
Nonconformities and Corrective Action	10.2.2

Feeling overwhelmed?

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Proof ISO 9001 gears your business for rapid growth

When contracting to large businesses or the public sector (government) ISO 9001 acts as a prequalification tool. It lets others know your business has its affairs in order. This is particularly the case for Aussie businesses exporting to the world.

A recent client satisfaction survey conducted by ISOsafe highlighted the benefits of achieving certification to ISO 9001. Here is a summary of the results.

•    The respondents from the survey are most likely to be small or medium enterprises (SME). However, the industries covered are wide and varied; the construction, oil and gas, retail, and technology sectors are just a handful of many found within the survey’s sample.

•    We found that 38 percent of respondents said that they had won business (everyone loves getting more clients/customers right?) as a result of certification

•    The survey also showed that 76 percent of ISOsafe clients found that ISO 9001 certification had helped them to be more competitive. Breaking down that figure, 22 percent of respondents said that ISO 9001 certification allowed them to bid for more contracts, 31 percent said they had won contracts, 20 percent said they had raised their profile, and 3 percent said they now have an advantage over their competitors.

•    Of course, fundamentally ISO 9001 is aimed at providing a framework for organisations to help bring greater consistency and traceability to what they do. This wasn’t lost, with 55 percent of respondents saying that implementation had led to internal improvement.

Anecdotally, our survey has shown that clients tend to fit in one of two camps: those looking for business improvement and those looking to win new business. From an industry perspective, the fear is that if the latter reason continues to dominate, ISO 9001 will be viewed as a tick-box exercise rather than a business improvement tool.

In Australia, ISO 9001 acts as a pre-qualification tool. The idea is that it saves companies both time and money in avoiding having to audit every supplier. Certification provides a level of assurance that rigorous checks have already been done by an unbiased external body governed by JAS-ANZ. The trouble is, meeting the requirements of the standard and truly living it are two very different things.

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