How to choose the right ISO 9001 consultant

To help you choose the right ISO 9001 consultant for your business, we’ve collated the top ten questions to ask at your next riders and runners meeting

✔ What is their experience in your particular industry? 

✔ What is their business experience beyond ISO 9001?

✔ What is their experience in other ISO standards?

✔ How many ISO 9001 implementation projects has the consultant finished successfully in the last two years?

✔ How many of their customers applied for certification, and how many were successfully ISO 9001 certified in their first attempt?

✔ What is their educational path in ISO 9001?

✔ Do they deliver ISO 9001 training?

✔ Can they show you examples of Quality Management System documentation that they have created for other customers?

✔ What is the total price of their services (make sure this includes everything: analysis, interviews, documentation development, training, transportation costs, etc.)?

✔ What are additional services that may become an added cost, from other providers?

Trust ISOsafe to provide your business with all the support and materials needed to gain ISO9001 accreditation. We work closely with Australia’s most recognisable names, including SAI Global, BSI, DNV GL, Lloyd's Register and Bureau Veritas Australia and New Zealand. To get a fast free quote call us today on 1300 789 132

Proof ISO 9001 gears your business for rapid growth

When contracting to large businesses or the public sector (government) ISO 9001 acts as a prequalification tool. It lets others know your business has its affairs in order. This is particularly the case for Aussie businesses exporting to the world.

A recent client satisfaction survey conducted by ISOsafe highlighted the benefits of achieving certification to ISO 9001. Here is a summary of the results.

•    The respondents from the survey are most likely to be small or medium enterprises (SME). However, the industries covered are wide and varied; the construction, oil and gas, retail, and technology sectors are just a handful of many found within the survey’s sample.

•    We found that 38 percent of respondents said that they had won business (everyone loves getting more clients/customers right?) as a result of certification

•    The survey also showed that 76 percent of ISOsafe clients found that ISO 9001 certification had helped them to be more competitive. Breaking down that figure, 22 percent of respondents said that ISO 9001 certification allowed them to bid for more contracts, 31 percent said they had won contracts, 20 percent said they had raised their profile, and 3 percent said they now have an advantage over their competitors.

•    Of course, fundamentally ISO 9001 is aimed at providing a framework for organisations to help bring greater consistency and traceability to what they do. This wasn’t lost, with 55 percent of respondents saying that implementation had led to internal improvement.

Anecdotally, our survey has shown that clients tend to fit in one of two camps: those looking for business improvement and those looking to win new business. From an industry perspective, the fear is that if the latter reason continues to dominate, ISO 9001 will be viewed as a tick-box exercise rather than a business improvement tool.

In Australia, ISO 9001 acts as a pre-qualification tool. The idea is that it saves companies both time and money in avoiding having to audit every supplier. Certification provides a level of assurance that rigorous checks have already been done by an unbiased external body governed by JAS-ANZ. The trouble is, meeting the requirements of the standard and truly living it are two very different things.

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