iCare (NSW Workers Compensation) Employers Quick Reference Guide

If there has been a serious Workplace injury, illness, dangerous incident or death, contact SafeWork immediately.

Notify iCare of an injury or make a Claim

As an employer, you need to notify your claims service provider within 48 hours of becoming aware of a work-related injury or illness.

EML is icare's default provider.

iCare’s Lodgement Form can be accessed here.

Immediately after becoming aware of a Workplace Injury

When you receive a notification of a workplace injury, there are some things you must do as an employer, including:

    provide first aid and make sure the injured person gets the right care

    notify us of any injury or illness within 48 hours

    record the injury in the register of injuries

    maintain contact with your employee and support the injured person to recover at work

Notifiable Incidents

If a notifiable incident occurs, you must notify SafeWork NSW immediately. Significant penalties apply if you fail to notify an incident.

A ‘notifiable incident’ relates to:

    a fatality

    a serious injury or illness

    a dangerous incident

Keep an Incident Register

Even if an injury doesn’t result in a workers compensation claim, you need to keep a record of what happened. ISOsafe call this the “Incident Register”. The register must be kept in a readily accessible place in the workplace.

We also recommend recording ‘near misses’ as a means of injury prevention. While this is not required under the legislation, it’s considered best practice for worker health and safety.

The register must include the following details of each injury:

    name of the injured worker

    the worker's address

    the worker's age at the time of injury

    the worker's occupation at the time of injury

    the industry in which the worker was engaged at the time of injury

    the time and date of injury

    the nature of the injury

    the cause of the injury

The register of injuries can be kept in writing or on a computer. A record of each notifiable incident must also be kept. Call ISOsafe to setup your Incident Register today – 1300 789 132.

There are penalties for failing to keep a record of injuries.

NSW Workers Compensation Lookup Tool - iCare Verification of Cover

If you want to lookup an employer’s Workers Compensation Registration, iCare offer a handy online tool. All you need is the employers ABN or ACN to access the current Verification of Cover. The iCare lookup tool can be accessed here.